The person who needs assistance with their Windows 10 PC must be sitting in front of it - at least initially, in order to grant permission for Quick Assist to connect their PC to the computer controlled by the person who will help them.ģ.

Go to Settings > Update & Security > Windows Update and download and install the update.Ģ. If either of the PCs doesn’t have Quick Assist, you’ll have to update that PC to the latest version of Windows 10. If the Quick Assist app launches on both machines, you’re good to go. (That update came out in 2016, so it’s unlikely that either PC would be using an earlier version.) To make sure, type Quick Assist into the Windows Search box next to the Start menu on your PC, and have the person at the other computer do the same. Both computers need to be running Windows 10 version 1607 or later. The new version also requires admin rights to install.Ī post on Twitter from Kapil Tundwal, the engineering manager for the Quick Assist application, explaining that the change has been made to allow faster security updates have been met with multiple comments criticizing the move: This complicates matters no end as, in most cases, the software is used to help less experienced users who will now have to be taken through the process of downloading and installing this new Store version before any assistance can be given.

Microsoft has recently announced that as of 23rd May 2022 the bundled Quick Assist software will no longer work and a newer version will need to be downloaded and installed from the Microsoft Store.

Quick Assist has proven to be most useful for helping users overcome issues via remotely accessing their machine for diagnostic and troubleshooting purposes.

Quick Assist is a remote access software that has been bundled with both Windows 10 and Windows 11.

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